Account recovery

Account recovery is a crucial process that allows you to regain access to your account in the event of password loss or when changing or losing your device with the authenticator app. In either situation, it's essential to follow the correct steps to ensure a smooth and secure recovery process. This guide will walk you through the step-by-step instructions for both scenarios, providing you with the necessary guidance to regain access to your account swiftly and securely.

1. Password recovery

1. Access Password Recovery Options: To initiate the password recovery process, you have two options:

   • Option 1: Follow the "Forgot your password? No worries, we're here to help!" link located just under the password field on the login page.
   • Option 2: Navigate to the password recovery tab within your account settings.

2. Enter Registered Email: Once you're on the password recovery page, enter the email address associated with your account. This is the email address you used during the account registration process.
   

   

3. Check Your Email: Check your email inbox for a message from our platform. This email will contain a link or instructions guiding you through the password reset process.

4. Follow Instructions: Follow the instructions provided in the email to reset your password securely. This may involve clicking on a link to a password reset page or following specific steps outlined in the email.

5. Create New Password: Once you're on the password reset page, create a new password for your account. Choose a strong and unique password that you'll remember but is difficult for others to guess.